jeewtin Privacy Policy

Section 01

Data We Collect

When you register and use the jeewtin platform, we collect certain categories of personal data. This section details exactly what data we collect, in which context we collect it, and the lawful basis on which that collection rests. We do not collect any data category not listed here without first providing you with a separate, specific notice.

Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth — collected to verify that you are 18 years of age or older.
• Residential address in Bangladesh (district, city, street, postcode).
• Valid email address used for account communications and security alerts.
• Bangladeshi mobile phone number capable of receiving SMS verification codes.
• Username and hashed (encrypted) account password.

KYC Verification Documents

• Scanned copy or photograph of a government-issued photo ID: National Identity Card (NID), valid passport, or driving licence.
• Proof of residential address: a recent utility bill, bank statement, or official government letter dated within the past 3 months.
• Proof of payment method ownership: screenshot or confirmation of bKash, Nagad, Rocket, or bank account in your registered name.
• Source-of-funds documentation where required for large transactions (above ৳50,000 per withdrawal).

Financial & Transaction Data

• Deposit amounts, dates, and payment method reference numbers (e.g., bKash transaction IDs).
• Withdrawal requests, amounts, processing status, and destination account references.
• Account balance history and bonus wallet balance records.
• Currency: all financial data is recorded in Bangladeshi Taka (BDT).

Technical & Behavioural Data

• IP address and approximate geographic location at the time of login and during active sessions.
• Device type (mobile, desktop, tablet), operating system, and browser type and version.
• Session duration, pages visited, games played, bet amounts, and wagering patterns.
• Login timestamps, failed login attempts, and security event logs.
• Cookie identifiers and similar tracking technologies (see the Cookies section for full details).

Communication Data

• Records of all live chat conversations between you and the jeewtin support team.
• Email correspondence sent to or received from the jeewtin support address.
• Records of any responsible gaming requests, self-exclusion requests, deposit limit changes, or complaint submissions.

Section 02

How We Use Your Data

jeewtin uses the personal data we collect for the specific, defined purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Where we wish to use your data for a new purpose not covered in this policy, we will inform you and, where required, seek your consent before proceeding.

Purpose	Data Categories Used
Account creation & management	Registration & identity data, email, mobile number
Identity verification (KYC)	Identity documents, proof of address, date of birth
Age verification (18+ enforcement)	Date of birth, identity documents
Processing deposits & withdrawals	Financial data, payment method references, KYC documents
Fraud prevention & AML compliance	Transaction data, IP address, session logs, source-of-funds docs
Platform security & access control	IP address, device data, login timestamps, security event logs
Customer support & complaint handling	Communication data, account history, transaction records
Responsible gaming monitoring	Wagering patterns, session duration, self-exclusion records
Bonus & promotion administration	Account data, deposit history, wagering history
Marketing communications (opted-in only)	Email address, mobile number, game preferences
Platform analytics & improvement	Anonymised behavioural & technical data

Section 03

Data Sharing & Third Parties

jeewtin does not sell or rent your personal data to third parties. However, in order to operate the platform, process transactions, and meet legal obligations, we share certain data with carefully selected third-party service providers. All third parties with whom we share data are contractually required to handle that data securely and only for the purposes for which it was shared.

The categories of third parties with whom jeewtin may share your personal data are as follows:

• 1 Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank receive transaction reference data necessary to process your deposit and withdrawal instructions. These parties process financial data under their own privacy policies and applicable Bangladeshi financial regulations.
• 2 Game providers: Casino game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session token to authenticate your game session. These providers do not receive your name, address, or payment details.
• 3 KYC & identity verification services: Third-party identity verification partners may process copies of your identity documents to assist with age and identity verification. These partners operate under strict confidentiality agreements and are not permitted to retain your documents beyond the scope of the verification task.
• 4 Fraud prevention & AML screening services: jeewtin uses specialist fraud detection and anti-money laundering screening tools that may process transaction metadata and IP data to detect suspicious activity patterns. These tools do not receive your full identity documents.
• 5 Cloud infrastructure & hosting providers: jeewtin's platform infrastructure is hosted on secure cloud servers. Our hosting providers process technical and operational data but have no access to gameplay, financial, or identity data in plain form — all such data is encrypted at rest.
• 6 Legal & regulatory authorities: jeewtin may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh where we are legally compelled to do so by a valid court order, warrant, or regulatory requirement. We will notify you of any such disclosure where we are legally permitted to do so.

Section 04

Cookies & Tracking

jeewtin uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your web browser when you visit jeewtin. Cookies allow us to remember your preferences, keep your session secure, and understand how players interact with the site. This section describes each category of cookie we use and the purpose it serves.

Cookie Type	Purpose	Required?
Essential Cookies	Maintain your logged-in session, store security tokens, remember language preference (English), and prevent cross-site request forgery (CSRF).	Yes
Functional Cookies	Remember your game lobby display preferences, default deposit method (e.g., bKash vs Nagad), and chat widget state between sessions.	Optional
Analytics Cookies	Collect anonymised data on page views, session duration, navigation paths, and device types to help us improve the platform for players across Bangladesh.	Optional
Security & Fraud Cookies	Fingerprint devices to detect suspicious login patterns, identify bot traffic, and flag accounts that exhibit abnormal wagering behaviour.	Yes

You can control or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies on a per-site or global basis. Please note that disabling essential cookies will prevent jeewtin from functioning correctly — you will not be able to maintain a logged-in session or complete deposit transactions if essential cookies are blocked.

• Session cookies expire automatically when you close your browser. They are used exclusively to maintain your active login session.
• Persistent cookies remain on your device for a defined period (typically 30 to 90 days) and are used for functional preferences and fraud detection continuity.
• jeewtin does not use third-party advertising cookies or behavioural retargeting cookies. We do not allow ad networks to place cookies on jeewtin pages.
• Analytics data collected via cookies is aggregated and anonymised before analysis. Individual player browsing behaviour is not sold or shared with advertising partners.

Section 05

Data Retention

jeewtin retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, and anti-money laundering obligations. The retention periods below represent our standard schedules. In exceptional circumstances — such as an ongoing fraud investigation, legal dispute, or regulatory audit — data may be retained for longer.

Data Category	Retention Period
Active account data	Duration of the account relationship (while the account remains open)
Identity & KYC documents	7 years from account closure (AML regulatory requirement)
Financial transaction records	7 years from the date of the transaction
Communication records (live chat, email)	3 years from the date of the communication
Security & access logs	12 months from the date of the log entry
Self-exclusion records	Duration of exclusion period plus 5 years post-closure
Anonymised analytics data	Indefinite (no personal identifiers retained)

When the applicable retention period expires, jeewtin will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Secure deletion procedures apply to both digital records and any physical copies of documents that may have been printed during the verification process.

Section 06

Security Measures

The security of your personal data is a top operational priority at jeewtin. We implement a layered security architecture that combines technical controls, organisational procedures, and ongoing monitoring to protect player data against unauthorised access, disclosure, alteration, or destruction.

• 1 Encryption in transit: All communications between your browser or mobile device and jeewtin are secured using TLS 1.2 or higher (256-bit SSL encryption). The padlock icon in your browser address bar confirms that your connection is encrypted.
• 2 Encryption at rest: Sensitive data stored on jeewtin servers — including identity documents, payment references, and account passwords — is encrypted at rest using AES-256 encryption. Passwords are stored as salted hashes and are never stored or transmitted in plain text.
• 3 Access controls: Access to personal player data within the jeewtin organisation is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access identifiable player data, and all such access is logged and auditable.
• 4 Two-factor authentication (2FA): jeewtin encourages all players to enable 2FA on their accounts. When enabled, logging in requires both your password and a one-time verification code sent to your registered Bangladeshi mobile number.
• 5 Intrusion detection & monitoring: Our platform is protected by continuous security monitoring, intrusion detection systems, and automated alerting for anomalous access patterns. Suspected security incidents are escalated to our security team immediately.
• 6 Data breach response: In the event of a personal data breach that poses a risk to player rights, jeewtin will notify affected players by email within 72 hours of becoming aware of the breach, describing the nature of the incident and the steps taken to mitigate it.

Section 07

Your Rights as a Player

As a registered player on jeewtin, you have a defined set of rights over the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact the jeewtin support team via live chat (available 24/7) or by email at support@jeewtin. We will acknowledge your request within 5 business days and action it within 30 calendar days.

• 1 Right to access: You may request a copy of all personal data jeewtin holds about you. We will provide this in a structured, machine-readable format where technically feasible. One complimentary data access request is permitted per 12-month period.
• 2 Right to correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data categories (e.g., legal name on KYC documents), we may require supporting documentation before making changes.
• 3 Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing was unlawful. Please note that erasure requests cannot be fulfilled for data categories where retention is required by law (e.g., KYC documents and financial records retained for AML compliance).
• 4 Right to restrict processing: You may request that jeewtin restricts the processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved, or where you object to processing based on legitimate interests and we are assessing your objection.
• 5 Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• 6 Right to object to marketing: You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. Once you object, we will cease processing your data for that purpose with immediate effect.
• 7 Right to withdraw consent: Where jeewtin processes your personal data on the basis of your consent (e.g., for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• 8 Right not to be subject to automated decisions: jeewtin uses automated systems for fraud detection and responsible gaming monitoring. If you believe an automated decision has significantly affected your account (e.g., an account restriction or bonus denial), you have the right to request a human review of that decision by contacting our support team.

Section 08

Policy Updates & Contact

jeewtin reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, platform functionality, or our internal data practices. When material changes are made to this policy, we will notify registered players by email to the address on file and will update the "Effective Date" displayed at the top of this page. Your continued use of jeewtin following notification of a material policy change constitutes your acknowledgement of the updated terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how jeewtin handles your personal data. Archived versions of previous Privacy Policy editions are available on request by contacting the support team.

Minor Players

jeewtin is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player has provided personal data and is under the age of 18, we will immediately suspend the account, delete the associated personal data, and void any transactions carried out during that period. If you are a parent or guardian and believe your child has registered on jeewtin, please contact us immediately at support@jeewtin.

Links to External Sites

jeewtin may reference third-party services such as payment processors (bKash, Nagad, Rocket) or game providers (Pragmatic Play, Evolution Gaming). These third parties operate under their own privacy policies, which are separate from and independent of this Privacy Policy. jeewtin is not responsible for the data practices of third-party services and recommends that you review their respective privacy policies before providing them with personal data.

Contact the Data Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jeewtin handles your personal data, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, and responds to all privacy-related enquiries in English within 2 business days (Bangladesh Standard Time, UTC+6).

• Email: support@jeewtin — use the subject line "Privacy Request" for data rights enquiries.
• Live Chat: Available directly on the jeewtin platform, 24/7. Start a chat session and select "Privacy & Data" from the support menu.
• Response time: Acknowledgement within 5 business days; full response and action within 30 calendar days of receipt of a valid, verified request.
• Language: All privacy correspondence is conducted in English. Support agents covering the Bangladesh market are available around the clock.